Frequently Questions *


Why do you give away free products?

One of our core values is to provide everyday fashion-forward style.

To achieve this goal, we sometimes run limited promotional campaigns where we give away a selection of our products for FREE (you only cover the cost of shipping). This is part of our marketing strategy to find and build long-term relationships with great customers like you.

As a result, we hope you can enjoy a free product on us, and come back again in the future.

What payment methods are accepted?

We proudly accept Visa, Mastercard, Paypal, American Express, Apple Pay a

How safe is it to place an order on your site? Will you have access to my bank details?

Your card details are secure, payments are processed through our hosting and store provider (Shopify) which is certified Level 1 PCI DSS compliant. itself does not have access to your card details and your payment which is processed through Shopify is later remitted to ourselves.

Shipping & Delivery
How long does shipping take?

Due to overwhelming demand for our products, shipping to the United States usually takes 1-2 weeks.

For international orders, please allow more time for shipping: 2-6 weeks delivery (to be safe).

Your order begins processing as soon as it is placed, and a tracking number will usually update within a few days of shipping your order.

Where is my order? How can I track my order?

Tracking IDs are usually provided within 5 days of placing an order & can take 5-10 days to be activated by the courier. After this, you will be able to Track Your Order here:

Due to overwhelming demand, the tracking system on our site occasionally has bugs. It can take more time to populate your tracking number.

If you DO have a tracking number and are having trouble with our tracking, you can use our Alternative Tracking here: Or

The tracking number for my order stopped updating. What happened?

Your country's local customs department may decide to hold your items at the border temporarily, sometimes without explanation.

We've received reports from recent customers that the customs departments in Canada, Brazil and Argentina may take a particularly long time to resolve these holds.

We ask that you remain patient as your package completes the delivery process.

Do you ship your products to my country?

Yes, we ship worldwide! Although shipping times may vary outside of North America, be sure to know that we can ship to your location.

How are my items shipped?

Your items are shipped by our fulfillment center and will usually reach you via your local postal service at your shipping destination.

Where are you shipping from?

Like many great American companies, we currently ship from ours warehouses in USA, Europe, Japan, China, Malaysia and Thailand.

As a result, we are able to keep our costs low and pass on savings to the customer. This is why sometimes our items take a little longer to arrive at your door.

What time are deliveries usually made?

Our products are usually delivered during local business hours (i.e. Monday to Friday, 9am-5pm) by your local postal system.

What happens if I am not at home during the delivery?

Not to worry, most of our items will be left in your postbox if they are small enough. If the postal service does not have access to your postbox, it will usually be left at your local post office for you to pick up. They will also leave a note to make you aware of the package and pickup location.

Do I have to pay for customs, duties, or import taxes?

We cannot be held responsible for any import charges made by your country's customs. It is advisable to check the pricing guide at your local customs department if you think you may have to pay additional fees.

We are NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing any claims with their local post office.

I input the wrong shipping address. What do I do?

We work with an automated fulfillment platform. As a result, your order begins processing almost immediately after you submit your order.

As long as you reach out to us immediately regarding changing your address, we may be able to make the change before your item is processed.

Unfortunately, we are unable to change the shipping address in any other cases.

Can I change my billing address?

The billing addresses is currently non editable to prevent and secure against payments fraud. Please note that all details submitted are final.

Refunds & Returns
Order Changes
What if I have changed my mind about my order?

If you have changed your mind about your order, please contact support as soon as possible. Our automated fulfillment system begins processing as soon as you order.

However, we cannot guarantee we will be able to accommodate your requests if you don't email us almos immediately after purchasing.

Can I change my order after it has been placed?

Unfortunately, our order fulfillment process begins almost immediately after your order is placed. As a result, we are not unable to accommodate order change requests at this time.

Once you receive your product, and if you are not fully satisfied, you can follow our Returns Policy to return your order.

Damaged Items & Order Issues
My item arrived damaged. What do I do?

We're so sorry to hear the order arrived damaged!

Please send us a photo of the damaged item. We will send you another identical product, free of charge.

The wrong item arrived. What can I do?

We're very sorry to hear that you received the incorrect product. Sometimes our fulfillment team does make mistakes, and we sincerely apologize for this.

If this is indeed the case, please send us a quick photo of the incorrect item(s) you received. We will make it up to you by sending you an identical product right away, free of charge. You can keep the additional product you received as well.

Only part of my order arrived. Where is the rest of my order?

Our items often arrive in separate packages, so it is common to receive your remaining item(s) several days (in some rare cases weeks) apart.

Thank you so much for your recent Fresh Deals Shop order.